Posts Tagged ‘Support’

Hitachi Solutions Offers Live//AX to Optimize, Enhance, and Support Existing Microsoft Dynamics AX Customers


Hitachi Solutions America, Ltd. today announced the release of Live//AX, offering customers a predictable low cost alternative to enhance and support their existing Microsoft Dynamics AX systems. This monthly service includes a consistent team of technical and functional consultants that have the skills, capabilities, and experience to fulfill all Dynamics AX needs. Live//AX has three tiers of service, beginning with Bronze Tier at only $ 3,000 per month.

Customers are able to subscribe to one of three tiers: Bronze, Silver, or Gold. Each tier has a set monthly fee and comes with a base allocation of available team hours each month, which can be used however the customer chooses. The team consists of three Dynamics AX experts and is backed by Hitachi Solutions Group, one of the largest global Dynamics partners with over 1,000 experienced professionals. With each plan, additional hours can be added at a low, predictable rate.

“The Silver Tier economics is interesting because a customer essentially pays for only one full-time resource and, in return, receives the benefit of an entire team of experienced Dynamics AX professionals capable of performing all AX-related tasks including: AX module configuration, report writing, user training, performance tuning, support, patches and upgrades, resulting in improved end-user satisfaction and enhanced value from AX,” said Mike Gillis, president and global chief operating officer, Hitachi Solutions America.

“Dynamics AX is more powerful than ever and a true enterprise software leader, but with that power necessarily comes complexity and a requirement for specialized skillsets,” said Hal Howard, recent Microsoft corporate vice president Dynamics ERP R&D who now serves as Hitachi Solutions’ chief technology advisor. “Live//AX addresses the need for multiple skillsets at an affordable price.”

“We take great pride in becoming an integral part of your team, working at your direction, learning your processes and systems, and working your hours,” said Live//AX team member Arjita Choudhury.

Live//AX allows customers to build upon their implementation and fully achieve their business goals by working with world-class Microsoft Dynamics AX talent at a predictable and affordable price.

To learn more about Live//AX from Hitachi Solutions, contact program director Geoff Carter at gac(at)hitachi-solutions(dot)com or +1 (949) 265-4290, or visit

About Hitachi Solutions America, Ltd.

Hitachi Solutions America, Ltd. helps its customers to successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as the Microsoft 2014 CRM Global Partner of the Year and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions America provides global capabilities with regional offices in United States, the United Kingdom, Canada, India, Japan, China, and South East Asia. For more information, call 949.242.1300 or visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group’s information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd., headquartered in Tokyo, Japan, is a leading global electronics company with approximately 326,000 employees worldwide. The company’s consolidated revenues for fiscal 2013 (ended March 31, 2014) totaled 9,616 billion yen ($ 93.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes infrastructure systems, information & telecommunication systems, power systems, construction machinery, high functional material & components, automotive systems and others. For more information on Hitachi, please visit the company’s website at

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, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Related Economics Press Releases

Graphcom Names William Barnum Information Support Specialist

Gettysburg, PA (PRWEB) March 29, 2014

Graphcom today announced that William Barnum has been named Information Support Specialist. Barnum, who brings extensive experience from his service with the U.S. Army, will focus on maintaining and further developing Graphcom’s technical infrastructure to better serve both staff and client needs.

Possessing 11 years of IT experience, Barnum joins Graphcom following a period of private IT consulting for individuals and small businesses. Prior to that, he worked at ACNB (formerly Adams County National Bank), where he served as a network administrator for close to four years. He also served multiple tours of active duty in Iraq as a sergeant and IT network manager for the U.S. Army 4th Brigade Combat Team, 1st Infantry Division. Barnum also possesses CompTIA (Network+ certification), active secret clearance through the U.S. Army and Dell technician certification.

A native of Ephrata, Pa., he currently resides in New Oxford, Adams County, Pa. He is working toward pursuing a bachelor’s degree in information technology.

“Will has an outstanding record of managing large, sophisticated network systems,” said Graphcom President Matt Livelsberger. “We appreciate his service to the U.S. military, and I have tremendous confidence that his abilities and his rich IT industry experience will bring solid leadership and a wealth of knowledge to maintaining and growing Graphcom’s technological infrastructure.”

“As a resident of Adams County, I’ve heard very positive comments about the work that Graphcom performs both in the community and outside the area, and I’m excited to be joining the team of this dynamic company,” Barnum said.

About Graphcom

Founded in 1982, Graphcom is a full-service communications and marketing firm located in Gettysburg, Pa. The organization includes a creative agency (Graphcom Creative), a signage division (Signs by Graphcom), a publishing division (Graphcom Publishing), a digital flags and scenic effects division (Field and Floor FX), as well as a full-service commercial printing division with G7 Master Printer certification. Learn more about Graphcom’s services by visiting or call 800-669-1664.

Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Managed Versus Unmanaged IT Support: How Live Support Can Improve Work Efficiency

ETech 7

New York, NY (PRWEB) May 12, 2013

Why should a company bother hiring an IT department at all? In today’s modern world where software is often available freely and legitimately from various sources on the internet, the hiring of human beings to work on computers might seem like less of a necessity and more of a luxury. After all, who needs backup services when their new computer with a free trial of Skydrive? Antivirus protection? Solved with a free trial of Norton. Concerns about spyware? Fixed by running the internet browser in “private mode”.

Yet while it’s easy to write off physical employees as surplus labor, Etech 7 CEO Emil Isanov cautions against letting go of the existing IT staff right away.

“Software can do a lot of things for a company” Mr. Isanov says, “and the idea of being able to obtain a valuable company service for ‘free’ is always appealing to business employers as well as employees. But that having been said, there’s a lot that software can’t do. Norton Antivirus, for example, can indeed protect you from a great many potential threats out there. But, it can’t protect you from every threat, it can’t selectively monitor your network traffic to inform you as a company owner which services (or which employees) are clogging the network, and once a problem manifests itself, while it can tell you the basics of what is wrong, it can’t give you a detailed report, explain that report to you, and then fix the issue itself. Those are things that a live team is needed for, and that’s what we mean when we say Etech 7 is a managed IT service–we mean that it’s managed by people, by us.”

And when it comes to potential IT failures, Mr. Isanov says, having a friendly face in the right place at the right time can make all the difference.

“The fact is that IT is a stressful profession and a stressful field. By nature, it involves attempting to set something up, waiting for it to go wrong, and then going about fixing it. In a way, technical support is the profession of waiting for things to go wrong. And while a trained technical professional like one of our employees can keep a cool head and a steady mind in the midst of an IT disaster, a company CEO or high level employee, in the midst of dealing with phone calls, memos, new customers, business pitches, and all other sorts of things specifically pertaining to their job might very well panic upon dealing with the day to day stress and Norton popping up on their work machine with a scary looking yellow window with red text that says that their data’s been compromised. If you want basic protection that might work some of the time, then by all means—go ahead and entrust your entire business’ data to a free program found through a Google search. But if you wants security? Results? And the guarantee of a trained employee that will fix the issue before it manifests itself a second time? Well, that’s when you call Etech 7, one of the best managed IT services in New York City.”

About the Company:

ETech 7 is a technology services leader offering managed IT services, IT outsourcing, backup and disaster recovery solution. Please visit or contact (212) 997-1202 for more information.

Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Related Management & Leadership Press Releases

Sunny Days for Solar Power Business as Government Incentives Will Support Income Growth as Demand Heats Up

IBISWorld Market place Analysis

Los Angeles, CA (PRWEB) November 23, 2011

The Solar Energy business in the United States is set to develop a wholesome glow more than the next 5 years, according to IBISWorld, the nation’s largest publisher of market analysis. In that time, favorable government legislation is projected to continue to make solar energy cost-competitive with other energy generation sources. Also, via 2016, increased solar panel production will lead to lower panel costs, which will drive growth as the cost of the industry’s principal input declines. As a result of these trends, market income is forecast to rise at an typical annual rate of 11.4% and total $ 145.9 million through 2016.

According to IBISWorld’s latest statistics, general economic circumstances are anticipated to strengthen as consumer income increases and companies invest far more. As these trends prevail, growth in electricity demand is anticipated to follow. Demand for solar power will rise in tandem with electricity demand as firms seek to diversify power sources and “green” electricity becomes much more of a focus for the United States. Nevertheless, despite expected favorable government incentives over the subsequent five years, government legislation beyond 2012 will depend on the makeup of congress and the newly elected president. This will moderately limit revenue growth.

The Solar Power market has skilled bright days over the five years to 2011. Generous government incentives have pushed income growth by delivering tax credits for investing in solar power and by enacting renewable portfolio standards (RPSs). These standards, enacted in 29 states, need nearby utilities to create electricity from renewable energy as a percentage of their total power portfolio. Increased interest in green technology also influenced market efficiency by sparking interest in technologies that displace other sorts of power generation sources, such as coal and gas.

Favorable government assistance and nearby-government regulation regarding renewable energy has led to big growth in US solar power business projects benefiting organizations like, NextEra Power Inc., MEMC Electronic Supplies and Abengoa Solar. The boost reflects a high level of assistance for the industry, which typically has a hard time competing against traditional power-generation commodities, such as all-natural gas and oil. The assistance, supplied in the form of federal tax credits and RPSs, has pushed solar-electricity generation greater. In addition, as the global recession began, a glut in the international supply of silicon occurred, and Chinese solar panel and module manufacturers could not sell their merchandise at prerecession rates. As such, solar power producers acquired panels at less expensive rates. In turn, they experienced higher profit margins and undertook projects that were otherwise not profitable.

According to IBISWorld analyst, Justin Molavi, Government assistance is expected to continue to support market players in the US Solar Power market compete with other energy generation technologies by lowering the cost of solar projects. State mandates for renewable-power energy will continue to translate into greater industry income. Moreover, firming US economic growth during the next five years will contribute to much more robust demand conditions for electricity generators. As buyers have far more income and organizations invest more, demand for electricity will continue to boost. As a result, market firms are expected to benefit from the continued push into renewable-power generation, which will lead to elevated solar-power output. Given these circumstances, industry revenue is projected to grow an average of 11.four% per year over the next 5 years and total $ 145.9 million in 2016.

For far more information, download the full report from IBISWorld on the Solar Energy business

IBISWorld Solar Energy Market Marketplace Research Reports Contain:

About this Business

Business Definition

Major Activities

Comparable Industries

Extra Resources

Business at a Glance

Industry Performance

Executive Summary

Important External Drivers

Present Efficiency

Business Outlook

Market Life Cycle

Products &amp Markets

Supply Chain

Goods &amp Services

Significant Markets

Globalisation &amp Trade

Company Locations

Competitive Landscape

Market place Share Concentration

Crucial Success Aspects

Cost Structure Benchmarks

Barriers to Entry

Major Firms

Operating Circumstances

Capital Intensity

Key Statistics

Business Data

Annual Modify

Key Ratios

Jargon &amp Glossary

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About IBISWorld Inc.

Recognized as the nation’s most trusted independent source of business and industry analysis, IBISWorld gives a comprehensive database of exclusive info and analysis on each and every US market. With an extensive online portfolio, valued for its depth and scope, the company equips customers with the insight essential to make far better business choices. Headquartered in Los Angeles, IBISWorld serves a range of organization, professional service and government organizations via more than 10 locations worldwide. For much more information, check out or call 1-800-330-3772.

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Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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