Managed Versus Unmanaged IT Support: How Live Support Can Improve Work Efficiency

ETech 7

New York, NY (PRWEB) May 12, 2013

Why should a company bother hiring an IT department at all? In today’s modern world where software is often available freely and legitimately from various sources on the internet, the hiring of human beings to work on computers might seem like less of a necessity and more of a luxury. After all, who needs backup services when their new computer with a free trial of Skydrive? Antivirus protection? Solved with a free trial of Norton. Concerns about spyware? Fixed by running the internet browser in “private mode”.

Yet while it’s easy to write off physical employees as surplus labor, Etech 7 CEO Emil Isanov cautions against letting go of the existing IT staff right away.

“Software can do a lot of things for a company” Mr. Isanov says, “and the idea of being able to obtain a valuable company service for ‘free’ is always appealing to business employers as well as employees. But that having been said, there’s a lot that software can’t do. Norton Antivirus, for example, can indeed protect you from a great many potential threats out there. But, it can’t protect you from every threat, it can’t selectively monitor your network traffic to inform you as a company owner which services (or which employees) are clogging the network, and once a problem manifests itself, while it can tell you the basics of what is wrong, it can’t give you a detailed report, explain that report to you, and then fix the issue itself. Those are things that a live team is needed for, and that’s what we mean when we say Etech 7 is a managed IT service–we mean that it’s managed by people, by us.”

And when it comes to potential IT failures, Mr. Isanov says, having a friendly face in the right place at the right time can make all the difference.

“The fact is that IT is a stressful profession and a stressful field. By nature, it involves attempting to set something up, waiting for it to go wrong, and then going about fixing it. In a way, technical support is the profession of waiting for things to go wrong. And while a trained technical professional like one of our employees can keep a cool head and a steady mind in the midst of an IT disaster, a company CEO or high level employee, in the midst of dealing with phone calls, memos, new customers, business pitches, and all other sorts of things specifically pertaining to their job might very well panic upon dealing with the day to day stress and Norton popping up on their work machine with a scary looking yellow window with red text that says that their data’s been compromised. If you want basic protection that might work some of the time, then by all means—go ahead and entrust your entire business’ data to a free program found through a Google search. But if you wants security? Results? And the guarantee of a trained employee that will fix the issue before it manifests itself a second time? Well, that’s when you call Etech 7, one of the best managed IT services in New York City.”

About the Company:

ETech 7 is a technology services leader offering managed IT services, IT outsourcing, backup and disaster recovery solution. Please visit or contact (212) 997-1202 for more information.

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