Posts Tagged ‘Capabilities’
August 26, 2013 | 
Author Auto/Mate Announces Integration with Dealer-FX, Boosting Dealer Service Retention Capabilities
Albany, NY (PRWEB) August 26, 2013
Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Dealer-FX’s automotive retail marketing and software solutions. Auto dealerships using AMPS dealership management system (DMS) and Dealer-FX’s service customer retention solutions will now benefit from real-time data exchange between the two systems.
“One of the key components to an effective customer retention marketing program is to have all the customer information, history and vehicle history updated instantly and accurately across the DMS and customer retention systems,” said Mike Esposito, President and CEO of Auto/Mate.
Dealer-FX is the most recent vendor to integrate with AMPS as part of Auto/Mate’s Open/Mate program. The open integration program ensures that all data delivered between the DMS and third-party software programs is instant and secure. Real-time integration eliminates redundancy and ensures accurate information for better marketing capabilities, compared with data exchanges performed via batch deliveries. Low-cost, open integration programs benefit auto dealers by improving internal productivity and increasing vendor choices, leading to more competition and lower prices.
“Dealers using our solutions and Auto/Mate’s DMS will be able to get more out of each system, as technological barriers are eliminated and the focus can be on improving programs and processes without having to worry whether the data is accurate,” said Sandor Segal, Director of Business Development with Dealer-FX.
Dealer-FX offers auto dealers service drive technology and tools that streamline the sales to service handoff, boost online scheduling, enable consistent electronic walkaround and inspections, and more. Its customer retention programs increase loyalty and integrate with Dealer-FX’s comprehensive suite of social media marketing, lead generation and conversion tools, as well as their marketing and brand effectiveness programs.
Third-party software vendors interested in integrating with Open/Mate should contact Auto/Mate at (518) 371–4331.
About Dealer-FX
As the most trusted name in automotive retail marketing and software solutions, Dealer-FX is focused on helping its dealer and OEM clients to “Drive the Customer Experience”. Approved and sponsored by several OEMs including Chrysler, Mitsubishi, General Motors and Toyota, its leading-edge systems are designed to improve service drive processes, branding effectiveness, lead conversion, social networking, customer loyalty and dealer profitability. For more information, visit http://www.dealer-fx.com.
About Auto/Mate
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 900 auto dealers nationwide. In 2013 Auto/Mate received the “Highest Rated” DMS award in the fourth annual Driving Sales Dealer Satisfaction Awards.
Auto/Mate’s employees have more than 800 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car People™” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.
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, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Posted in International Business | 
Tags: Announces, Auto/Mate, Boosting, Capabilities, Dealer, DealerFX, Integration, Retention, Service | 
1 Comment »
CRMnext Launches Advanced ‘Training’ and ‘Feedback’ Functionalities to Improve Self Learning Capabilities of the Sales and Service Teams
Delhi (PRWEB) July 08, 2013
CRMnext helps to manage internal training programs efficiently for multiple roles, teams and geographies with the new advanced training and feedback functionalities. One can create and track training records for different teams, invite them and get feedback to facilitate continual development of the workforce. Training records can be of various types like Classroom, eLearning, Recorded, etc. The Training home page can be customized using system or ad hoc templates to display graphs, reports, RSS Feeds, mash ups, listing sections, etc. for effective management of training programs.
Related participants, modules, activities and attachments can be added to keep all permitted users updated about available training programs. training programs can be sub-divided into ‘Modules’ for the ease of participants and to add more detailed information related to different sections of an elaborate training program. Content for a module can include various formats for example: uploaded videos or embedded videos from public portals like YouTube, Vimeo etc., presentations or embedded presentations from external portals, uploaded content in html, pdf format etc.
“CRMnext’s Training Management solution for small and large organizations assists trainers or self-learning programs to efficiently invite participants, create modules and collate feedback for analysis. Users have complete flexibility to create simple or complex training programs with a variety of options for creating ad hoc modules with a specific shortlist of participants. Feedback can be sent securely through CRMnext by attendees of training programs. Trainers can review or upgrade their programs by carefully studying the perceptions, suggestions and comments of participants. Custom fields can be added to layouts for ensuring all information required by an organization for training feedback can be captured and centrally accessible,” said Dr. Manoj Kumar, Product Architect, CRMnext.
About CRMnext:
CRMnext is a specialist Customer Relationship Management product company with focus on ultra-scalable installations. CRMnext team has proven track record of delivering High-Impact CRM solutions in their key practice vertical of Financial CRM, Banking CRM, Insurance CRM, Media CRM, Pharma CRM, Telecom CRM etc. Unlike commodity CRM, CRMnext has been widely recognized as a proponent of strategy driven implementations.
For more details visit http://www.crmnext.com.
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Posted in Commodities | Tags: Advanced, Capabilities, CRMnext, Feedback, Functionalities, Improve, Launches, Learning, Sales, Self, Service, Teams, Training | 4 Comments »