Posts Tagged ‘Operating’
July 9, 2014 | 
Author Philadelphia HVAC Firm Burns Mechanical Launches Building Performance Services Advanced Suite of Operating Intelligence That Adds Verifiable ROI to Maintenance Contracts
Horsham, PA (PRWEB) July 08, 2014
Philadelphia-area HVAC construction, service, and energy services firm Burns Mechanical is pleased to announce the launch of a new suite of consulting services for its commercial clients called Building Performance Services. The energy benchmarking, operations cost saving, energy monitoring services and full energy auditing capability will provide a measurable, provable return on investment (ROI) in conjunction with maintenance contracts.
“Approximately 30% of a building’s controllable operating costs are related to energy use, a larger portion than any other area of its operating costs,” said Matt Rafferty, general manager of Burns’ service division. “For clients who are willing to invest just a bit more into their maintenance contract, our Building Performance Services will give them the energy intelligence to take control of those costs and improve their bottom line significantly,” said Rafferty.
The services result in a lowering of operating costs and increasing of asset values through optimal HVAC performance. A quantifiable ROI will allow a facility owner to self-fund mechanical maintenance projects through known, predictable energy savings.
“What’s important to our clients is what’s important to us,” said president Dan Kerr. “In Philadelphia energy benchmarking is required, and our clients take the process very seriously,” Kerr said. “Higher and public educators, hospital systems, and private businesses are creating healthy, energy efficient spaces – it’s where this city and this industry want to go, and we’re positioned to help make it happen.”
Specific benefits of Burns’ Building Performance Services include:
Quantification of energy waste
Identification and implementation of low/no cost savings
Identification of control issues
Creation of energy model and financial justification for retrofit projects
About Burns Mechanical
Burns Mechanical is a leading commercial mechanical contracting firm, serving the greater Philadelphia area providing construction and service for some of the region’s most prestigious projects. Its target market of ongoing and completed contracting and service projects includes healthcare and pharmaceutical facilities, high-rise and high-end office complexes, data centers, manufacturing and research facilities, commercial marketplaces, and institutions.
Founded in 1998, Burns is a wholly-owned subsidiary of PPL Corporation. For more information, visit http://www.burnsmechanical.com or call 215-674-9000.
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Posted in Industries & Professions | 
Tags: Adds, Advanced, Building, Burns, Contracts, Firm, HVAC, Intelligence, Launches, Maintenance, Mechanical, Operating, Performance, Philadelphia, Services, Suite, Verifiable | 
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Buckle Up: CallSocket Announces Appointment of Mary Cook as Chief Operating Officer
Oakland, CA (PRWEB) November 08, 2012
CallSocket, a United States-based outsourced call center services company in Oakland, California, announced today that Mary Cook has joined the company as Chief Operating Officer.
“We’re excited to have Mary join the team,” said Allan Young, founder of CallSocket. “She’s built a career out of empowering customers. CallSocket is a brave new company looking for courageous and talented individuals who are committed to customer service because it matters. We deliver amazing customer service on-demand.”
Mary has almost twenty years of global experience working with Fortune 500 companies in healthcare, financial services, telecommunications and retail to develop and improve operations of customer service centers.
Previously, Cook was an executive with Seattle-based Varolii, a Software-as-a-Service (SaaS) company specializing in customer interaction management software. She most recently served as Varolii’s Call Center Practice Manager. In her role, Cook worked with customers to assess their current and future state call center and communication needs, along with building business cases to support recommendations. Cook has a master’s degree in business management from Strayer University, and a bachelor’s degree in management and leadership from Judson College, along with a PMP from Boston University.
CallSocket operates and hires exclusively in the United States. The company recently acquired the historic and iconic Oakland Tribune Tower, to serve as headquarters, where it plans to create hundreds of new jobs. CallSocket’s agents respond to customer service opportunities over not just the traditional phone call but also through email, SMS, instant chat, and social networks.
“I’m thrilled to be a part of this new generation of contact centers,” said Mary. “CallSocket is the contact center of the future. Today’s customer talks about and interacts with your brand over many different channels – phone, email, SMS, mobile, instant chat, and social networks – and each impression counts,” said Cook. “With the emergence of mobility and social media as the way to reach consumers, companies have an opportunity to provide a richer and more complete customer experience across the entire customer life-cycle. I look forward to working with CallSocket, the Oakland community, and our customers to developing new customer and brand experiences.”
CallSocket is a newly-created company in 2011 headquartered in the historic Oakland Tribune building with over 30,000 square feet situated on 3 floors. CallSocket plans to create over 300 jobs in 2 years.
For more information, please visit our website at http://www.callsocket.com.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Posted in Outsourcing | Tags: Announces, Appointment, Buckle, CallSocket, Chief, Cook, Mary, Officer, Operating | 4 Comments »