Posts Tagged ‘Mary’

Buckle Up: CallSocket Announces Appointment of Mary Cook as Chief Operating Officer











CallSocket is headquartered in Oakland’s historic Tribune Tower


Oakland, CA (PRWEB) November 08, 2012

CallSocket, a United States-based outsourced call center services company in Oakland, California, announced today that Mary Cook has joined the company as Chief Operating Officer.

“We’re excited to have Mary join the team,” said Allan Young, founder of CallSocket. “She’s built a career out of empowering customers. CallSocket is a brave new company looking for courageous and talented individuals who are committed to customer service because it matters. We deliver amazing customer service on-demand.”

Mary has almost twenty years of global experience working with Fortune 500 companies in healthcare, financial services, telecommunications and retail to develop and improve operations of customer service centers.

Previously, Cook was an executive with Seattle-based Varolii, a Software-as-a-Service (SaaS) company specializing in customer interaction management software. She most recently served as Varolii’s Call Center Practice Manager. In her role, Cook worked with customers to assess their current and future state call center and communication needs, along with building business cases to support recommendations. Cook has a master’s degree in business management from Strayer University, and a bachelor’s degree in management and leadership from Judson College, along with a PMP from Boston University.

CallSocket operates and hires exclusively in the United States. The company recently acquired the historic and iconic Oakland Tribune Tower, to serve as headquarters, where it plans to create hundreds of new jobs. CallSocket’s agents respond to customer service opportunities over not just the traditional phone call but also through email, SMS, instant chat, and social networks.

“I’m thrilled to be a part of this new generation of contact centers,” said Mary. “CallSocket is the contact center of the future. Today’s customer talks about and interacts with your brand over many different channels – phone, email, SMS, mobile, instant chat, and social networks – and each impression counts,” said Cook. “With the emergence of mobility and social media as the way to reach consumers, companies have an opportunity to provide a richer and more complete customer experience across the entire customer life-cycle. I look forward to working with CallSocket, the Oakland community, and our customers to developing new customer and brand experiences.”

CallSocket is a newly-created company in 2011 headquartered in the historic Oakland Tribune building with over 30,000 square feet situated on 3 floors. CallSocket plans to create over 300 jobs in 2 years.

For more information, please visit our website at http://www.callsocket.com.























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Mary Pat Higley: Pharma Companies Partner with Academic Researchers










New York, NY (PRWEB) September 23, 2012

According to U.S. Politics Today, drug developers and academic medical centers are working together to achieve future pharmaceutical breakthroughs. This partnership has, according to the article, the potential of changing the way that drugs are researched and developed. Mary Pat Higley, a clinical pharmacist and leader in the pharmaceutical field, believes that the pairing of pharmaceutical companies and academic facilities can improve the drug development process.

The article’s insight is gleaned from a panel of professionals called to order by the Tufts Center for the Study of Drug Development. During a roundtable event, the participants on the panel noted that today’s drug developers face two major issues. First, they need to update their business models in order to produce cost-effective products quickly. Second, they need to reexamine and adjust their research processes to create a more effective research and development pipeline.

Professor and Director of the Center for the Study of Drug Development Kenneth Kaitin comments: “The research complexities associated with the most challenging diseases and medical conditions means that few companies have the resources required to discover new molecules and then take them through clinical development and, ultimately, product launch. They are finding, however, that academic medical centers can provide a valuable way to bridge the gap between discovery and clinical development.”

Mary Pat Higley believes that such a partnership can create a more favorable environment for research and development, and lead to better drug production.

“Drug developers need to not only develop new drugs to treat diseases,” asserts Mary Pat Higley, “but to also carry out well-designed studies to test the effectiveness of these drugs on appropriate patient populations. Large academic centers have access to large populations of patients and are often regional centers for referrals. They also have known medical histories, as compared to small research facilities that don’t have access to the full medical record. Knowing extensive medical histories allows them to better screen and match the patients to the protocol criteria. This allows for clinical trials with complete information and clean data and results. Slow IRBs and difficulty getting studies through contracts and grants at large institutions have been obstacles to pharmaceutical companies that are anxious to get their clinical trials completed quickly and their drugs approved and on the market.”

ABOUT:

Mary Pat Higley is a clinical research professional who has developed a noteworthy career by combining her scientific knowledge with her business insight. With over three decades of experience, Mary Pat Higley has built a professional acumen that includes clinical pharmacy, project marketing, sales and marketing, and clinical research. Mary Pat Higley is committed to enhancing patient care and assisting with the improvement of national health. To achieve these goals, she has become a member of the Association of Clinical Research Professionals.






















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.









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